Refund Policy
1. Refund and Replacement Policy
We take great pride in the quality of our products and aim to ensure your satisfaction. However, due to the custom nature of our items, refunds or replacements are only offered in specific cases.
Refunds or replacements will be issued under the following conditions:
The product arrives defective or damaged.
The design or item received does not match what you ordered.
We cannot offer refunds or replacements in the following cases:
You change your mind after placing the order.
Incorrect address or information provided during checkout.
Minor differences in color or appearance due to screen resolution or printing limitations.
Sizing issues caused by failure to refer to the sizing chart provided on the product page.
2. How to Request a Refund or Replacement
If you experience an issue with your order, please follow these steps to request a refund or replacement:
Contact Us Within 3 Days of Delivery:
Email us at info@casualauthority.com with the subject line “Refund/Replacement Request - Order #[Your Order Number].”
Include Proof of the Issue:
Provide clear photos of the item and packaging that demonstrate the defect, damage, or incorrect product.
Verification Process:
Once we receive your email and proof, we will review the claim and coordinate with our production partner to verify the issue.
Resolution:
If approved, we will issue a refund or send a replacement at no additional cost to you.
If the claim is denied (e.g., not meeting the above criteria), we will inform you with an explanation.
3. Order Cancellations and Changes
Our products are made-to-order, and production begins quickly after your order is placed. Therefore:
Order changes or cancellations can only be accommodated within 2 hours of placing the order.
Once production has started, we cannot cancel or modify your order.
4. Lost or Delayed Packages
We understand that delays and lost packages can be frustrating. If you suspect your package has been lost or significantly delayed, please contact us at [Your Email Address].
Lost Orders: If your package is confirmed lost by the shipping provider, we will issue a replacement or refund.
Marked as Delivered: If your package is marked as delivered but you didn’t receive it, please check with neighbors, family members, or your local postal office. Unfortunately, we are not responsible for items marked as delivered by the shipping carrier.
5. Custom Product Disclaimer
Please note that all our products are uniquely designed and made to order. Slight variations may occur due to the production process, but these differences add to the charm and uniqueness of your item.
6. Contact Us
If you have any questions or concerns about your order or this policy, please reach out to us: info@casualauthority.com
We are here to assist you and ensure you have a positive experience with Casual Authority.
Note: By placing an order with us, you agree to this Refund Policy.