Shipping Policy
Processing Times:
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Please note that processing times are separate from shipping times.
Shipping Rates & Delivery Estimates:
Shipping rates are calculated at checkout based on your location and the shipping method selected
Delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen circumstances.
Free Shipping:
We offer free standard shipping on orders of 50€ and more.
Free shipping promotions will automatically apply at checkout if your order qualifies.
International Shipping:
We currently ship to the following countries: USA, Germany
International shipping rates and delivery times vary by destination and will be calculated at checkout.
Customers are responsible for any customs duties, taxes, or fees that may apply to international orders.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Please allow 24-48 hours for tracking information to update.
Lost, Stolen, or Damaged Packages:
We are not responsible for packages that are lost, stolen, or damaged during transit. However, we will do our best to assist you in resolving the issue.
If your package was marked as delivered but you have not received it, please check with neighbors or your local delivery service before contacting us.
For damaged items, please email us at [Insert Email Address] within [48 hours] of delivery with photos of the damage.
Incorrect Shipping Information:
It is the customer’s responsibility to provide accurate shipping information at checkout. If you realize you entered incorrect information, please contact us immediately at info@casualauthority.com
We cannot guarantee changes can be made once an order has been processed.
Delayed or Missed Deliveries:
Delivery delays can occasionally occur due to factors outside our control, such as weather or carrier issues.f your shipment is delayed beyond the estimated delivery time frame, please reach out to us at info@casualauthority.com for assistance.
Returns and Exchanges:
For information on how to return or exchange an item, please refer to our Refund policy.
Contact Us:
If you have any questions about our shipping policy, please contact us at:
Email: info@casualauthority.com